Kryp Edge Refund Procedure

At Kryp Edge, an IT school located in the United Kingdom, we strive to ensure that you are completely satisfied with our educational programs. This procedure describes the terms and process for refunds for online courses you have purchased. We value your trust and strive to ensure a fair and transparent process if you decide to request a refund.

Refund Terms for Online Courses

You have the right to request a refund for a purchased online course within 14 calendar days from the date of receiving access to the first learning materials, provided that you have viewed no more than 20% of the course content. If you believe that the course does not match the description or you have encountered technical problems preventing learning, please contact us to review your request.

How to Request a Refund

To initiate the refund procedure, you need to contact our customer support service by email [email protected]. In your email, please indicate your order number, purchase date, and a detailed description of the reason for your refund request. Our team will review your request as soon as possible and provide you with further instructions.

Request Review and Refund

After receiving your request, our support service will carefully analyze it. The decision on the refund will be made in accordance with this procedure and based on the information you provided. If your request is approved, the refund will be made using the same payment method you used for the purchase, within 5-10 business days. Please note that the actual time for crediting funds to your account may depend on your bank or payment system.

Refund Policy Exceptions

Please note that in some cases, refunds may be impossible, including but not limited to the following situations:

• If more than 14 calendar days have passed since receiving access to the first learning materials.
• If you have viewed more than 20% of the course content.
• If the course was purchased under a special promotion or discount, the terms of which exclude the possibility of refund (this information must be clearly stated in the promotion terms).
• If the reason for the refund is not related to the quality of the course or technical problems on our side.

Updates to the Refund Procedure

Kryp Edge reserves the right to make changes to this refund procedure at any time without prior notice. All changes will be published on this page. We recommend that you regularly check this section to familiarize yourself with the current version.